![]() ![]() I would highly advise Canada Transfers and steer clear of USA unless you want to get screwed! Canada is impeccable We have used them over 15 times and never ever ever have had a problem. We have ALWAYS used Canada Transfers and couldn't get a lift at the last minute. This is the first and last time I will use USA transfers. In the end, they would only refund me $25.00 of the $85.00. I am not responsible for the traffic either. I request a refund from USA transfers and they said "We are not responsible for the traffic".how convenient. I spent $80.00 - $85.00 for the transfer, after 1.5 hours, I finally hailed a taxi at $70.00. They knew the traffic was like this, they failed to plan ahead. They blamed it on the "traffic" (assuming it was related to the uber and taxi standoff). ![]() There were a line of pissed off people behind me waiting for their "pre-arranged" transfers and they were not getting their rides either. ![]() My van did not pick me up at the airport and trying to get any of the employees to visit with me wasn't happening. I had a pre-arranged round trip transfer from the Cancun Airport to the Ultramar Ferry Dock. If you've been driven around the Cancun area, you know it can be crowded and busy and eye opening (or closing in some cases) but should you find yourself needing a ride next time you're in the area, give them a call, be shocked by the excellent pricing, and ask for Cruz to be your driver/city guide/story teller extraordinar.you will not be disappointed. He made us laugh a lot, shared stories of his life, his love for his future bride and kept us very entertained while being a very aware driver, respectful to local drivers and other transport drivers as well. He's very good at what he does, but he is also respectful, cheerful, kind, entertaining, and very sweet, all while driving a passenger van full of tired Americans on the 1.5 hours it took to get to the airport from our hotel. Not his real name of course, well Cruz is, but the Cruiser part just suites him. Our latest adventure to Akumal ended and we had the pleasure of riding to CUN with Cruz De La Crucero. We've used them multiple times to take us to the resort and return us to the airport and they have been on time, kind, knowledgeable, and quite comedic every time. Should you find yourself in need of transportation from CUN airport to Telum or anywhere in between, we highly recommend USA Transfers. The price was low compared to other companies I checked and I felt safe the entire time. All in all, the next time I visit Cancun I will use USA transfers again. Our flight was delayed two hours because the pilots were stuck in traffic! We even saw the traffic from the plane as we finally took off 2 hours late. Other travelers who flew out on this day experienced hour long delays getting to the airport later that afternoon. The driver was on time and got us there quickly. There is construction going on near the airport that has been causing major traffic and significant delays. Thank goodness we left at 12pm on Dec 21st. On our last day I reserved the service back to the airport. Once again, the driver shared personal stories with us, gave us some tips for the hotel zone and got us there safely. The drive was about 45 minutes to the next destination. The driver waited but it cost us an additional $30 USD which was fine. This time we had a delay in our departure due to the hotels negligence. The driver arrived on time and once again helped me and my guests with our bags. The second transfer was from my current hotel which was in Costa Mujeres to the hotel zone. The remainder of my guest arrived later that evening. We arrived safely at my hotel and he also helped me with my bags. He suggested areas to visit and we also discussed where we were from. ![]() My driver, I forget his name was very polite and kept conversation. The employee confirmed my trip itinerary and summoned my vehicle. When I arrived in Cancun that afternoon, I followed the instructions in my email and met the representative outside of the airport. You have the option to prepay or pay upon arrival at your destination. Once from the airport to my first hotel, then to my second hotel and back to the airport. I used this company 3 times during the duration of my vacation. Of course you will filter through and find some negative feedback but I feel you should experience the service for yourself and draw your own conclusion. In comparison, USA Transfers had stellar reviews and was priced right. I searched for private transfers to avoid having to ride with a large group of people and to also avoid multiple stops on my journey to the hotel. I traveled to Cancun for my birthday the weekend of December 16, 2022. ![]()
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